Shipping & Delivery Policy

At Infinity ProTools India Private Limited, we are committed to delivering your orders in a timely, safe, and professional manner. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered when you purchase from our website or place an order with us.

1. Service Coverage

We currently ship across India, including metro cities, major towns, and many remote serviceable locations. Delivery availability may vary depending on courier coverage, transport feasibility, product category, package dimensions, and destination pin code.

If you would like to confirm serviceability before placing an order, you may contact our support team.

2. Order Processing Time

Orders are typically processed within 24 to 48 hours after order confirmation and successful payment verification, excluding Sundays and public holidays.

Processing time may vary for:

• Bulk quantity orders
• Heavy workshop equipment
• Special procurement items
• Customized or non-standard orders
• Out-of-stock or backordered products

3. Estimated Delivery Timelines

Standard delivery timelines are estimated as follows:

• Metro Cities: 2–5 business days
• Non-Metro / Remote Areas: 4–7 business days
• Bulk Orders / Large Equipment / Special Dispatches: Additional time may be required depending on product size, transport arrangement, and destination

These timelines are indicative only and may vary due to operational, transport, seasonal, or external conditions beyond our reasonable control.

4. Shipping Charges

Shipping charges are calculated based on the delivery location, package size, volumetric weight, actual weight, product category, and delivery mode required.

Shipping charges may be:

• Displayed during checkout, where applicable
• Added separately for certain orders
• Confirmed by our team for bulk, heavy, urgent, or special dispatch requirements

5. Dispatch Details

Orders are dispatched from our Pune warehouse and/or other approved fulfillment locations, depending on stock availability and delivery feasibility.

Dispatch may take place Monday to Saturday, excluding public holidays and non-working days.

6. Delivery Conditions

We work with trusted logistics and courier partners to ensure safe delivery of your orders. While we make every reasonable effort to dispatch and deliver on time, actual delivery may be affected by:

• Courier partner delays
• Public holidays
• Natural disruptions or force majeure events
• Regulatory restrictions
• Address verification issues
• Customer unavailability at the time of delivery

7. Tracking and Shipment Updates

Where tracking is available, shipment details may be shared after dispatch through email, SMS, WhatsApp, phone call, or any other communication method used during the order process.

Tracking availability depends on the courier or transport partner used for the shipment.

8. Delivery Inspection

Customers are advised to inspect the package at the time of delivery. If the package appears damaged, tampered with, or incomplete, please note the issue at delivery and inform us immediately with supporting photographs or video.

Any delivery issue should be reported within a reasonable time so that we can review it with the logistics partner.

9. Delayed Delivery

If your shipment is delayed beyond the normal delivery period, our team will make reasonable efforts to assist with tracking and resolution. However, delivery timelines are estimates and not guaranteed unless expressly committed in writing for a specific transaction.

10. Failed Delivery Attempts

If delivery fails due to an incorrect address, unavailability of the consignee, refusal to accept delivery, or inability to contact the recipient, re-delivery or return handling charges may apply, wherever relevant.

11. Bulk Orders and Heavy Equipment

Orders involving workshop equipment, hydraulic lifting products, storage systems, heavy cartons, or palletized goods may require special transport arrangements, loading/unloading coordination, or revised lead times.

In such cases, dispatch and delivery timelines will be communicated separately by our team.

12. Delivery Support

We take utmost care in packaging and dispatching every order. If you face any issue related to shipping delay, damaged parcel, short shipment, or delivery coordination, please contact us with your order details so our team can assist you promptly.

13. Contact Us