Terms & Conditions

Welcome to Infinity ProTools India Private Limited. These Terms & Conditions govern your access to and use of our website, products, services, content, and related communications. By using this website, placing an order, submitting an enquiry, registering an account, or interacting with our services, you agree to be bound by these Terms & Conditions, along with our Privacy Policy, Shipping & Delivery Policy, and Return / Refund Policy, wherever applicable.

If you do not agree with any part of these terms, please do not use this website or proceed with any order or service request.

1. Definitions

• “Company”, “we”, “our”, or “us” means Infinity ProTools India Private Limited.
• “Website” means the official website of Infinity ProTools India Private Limited.
• “User”, “you”, or “your” means any visitor, customer, dealer, distributor, or other person accessing or using this website.
• “Products” means all goods, tools, equipment, accessories, spare parts, and related items displayed, promoted, quoted, or sold by us.
• “Services” means support, service assistance, product guidance, order handling, delivery coordination, warranty processing, or any related business activity offered by us.

2. Website Use

You agree to use this website only for lawful purposes and in a manner that does not damage, disable, overburden, or impair the website, or interfere with any other user’s use of the website.

You must not:

• Use this website for any fraudulent, unlawful, abusive, or misleading purpose.
• Attempt to gain unauthorized access to any part of the website, server, database, or connected systems.
• Introduce malware, viruses, harmful code, or any material intended to disrupt normal operation.
• Copy, scrape, reproduce, republish, or commercially exploit website content without our prior written consent.
• Use the website in any manner that may harm the reputation, business interests, or rights of the Company.

3. Eligibility

By using this website or placing an order, you confirm that you are legally competent to enter into a binding agreement under applicable law. If you are using this website on behalf of a business entity, you represent that you are authorized to bind that entity to these terms.

4. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, pricing, availability, warranty references, and related content are accurate. However, product visuals are for reference only and may differ slightly from the actual item due to batch variation, supplier revision, packaging changes, photography, screen settings, or technical updates.

We reserve the right to modify product specifications, discontinue items, revise prices, limit quantities, correct errors, or update website content at any time without prior notice.

5. Quotations, Orders & Acceptance

Any quotation, product listing, or price displayed on the website does not by itself constitute final acceptance of an order. All orders are subject to review, availability, verification, and acceptance by the Company.

We reserve the right to:

• Accept or reject any order at our sole discretion.
• Cancel or hold orders due to pricing errors, stock issues, incomplete details, payment concerns, logistics limitations, or suspected fraud.
• Request additional details, identity proof, GST details, delivery confirmation, or advance payment before processing an order.
• Limit quantities for retail, dealer, promotional, or special pricing transactions.

6. Pricing & Payments

All prices are subject to change without prior notice unless specifically confirmed in an official quotation or order confirmation. Taxes, freight, handling, insurance, installation, unloading, or other charges may apply separately unless clearly stated otherwise.

Payment must be made through approved payment modes accepted by the Company. Orders may be processed only after payment realization, unless credit terms have been formally approved in writing.

In case of any pricing, discount, or calculation error, we reserve the right to cancel, revise, or hold the order before dispatch.

7. Shipping & Delivery

Dispatch and delivery timelines are indicative only and may vary based on stock availability, order volume, location, logistics partner performance, force majeure events, technical issues, or supplier lead time.

While we make reasonable efforts to dispatch on time, we shall not be liable for delays caused by circumstances beyond our reasonable control. Risk in the goods may pass as per the agreed sales terms, invoice terms, or delivery arrangement applicable to the transaction.

The customer must ensure accurate delivery information, authorized receipt, and proper unloading arrangements wherever required.

8. Inspection at Delivery

Customers are advised to inspect the goods at the time of delivery. Any visible damage, shortage, transit issue, wrong item, or tampering must be reported immediately at delivery or within a reasonable time with supporting photographs, packing details, and invoice reference.

Failure to notify us within a reasonable period may affect claim eligibility.

9. Returns, Refunds & Replacement

Returns, refunds, replacements, and exchange requests shall be governed by our applicable Return / Refund Policy and any product-specific commercial terms communicated by us.

Unless otherwise agreed in writing:

• Returns are not accepted for used, installed, damaged, altered, or specially procured products.
• Replacement is subject to inspection, approval, and actual eligibility under the applicable policy.
• Refund timelines, if approved, will depend on payment mode, internal verification, and banking cycle.

10. Warranty & Service Terms

Warranty, service support, and claim handling shall be governed by the specific warranty policy applicable to the concerned product, brand, or category. Warranty coverage may vary by manufacturer, product type, wear-and-tear classification, usage condition, installation practice, and supporting documentation.

Warranty does not cover misuse, abuse, improper installation, unauthorized repair, neglect, consumable parts, normal wear and tear, accidental damage, voltage / air-pressure mismatch, or use beyond prescribed operating conditions, unless specifically stated otherwise.

11. Dealer, Distributor & Business Accounts

We may provide dealer, distributor, institutional, workshop, fleet, or business account access on approval basis. Such access may be subject to additional commercial terms, credit rules, territory limits, pricing rules, minimum order value, restricted products, and account verification requirements.

We reserve the right to suspend, downgrade, or terminate any dealer or business account if false information, misuse, payment default, pricing misuse, market conflict, unauthorized resale, or policy violation is observed.

12. User Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for all activities carried out through your account. You agree to provide accurate and updated information at all times.

We reserve the right to suspend or terminate accounts that contain false details, create operational risk, violate these terms, or are associated with suspicious or unauthorized activity.

13. Comments, Reviews & User Submissions

If the website allows reviews, comments, enquiries, testimonials, uploaded documents, or other submissions, you remain responsible for the content you submit. You agree that such content will not be unlawful, defamatory, abusive, misleading, obscene, infringing, or otherwise harmful.

By submitting content to us, you grant the Company a non-exclusive right to use, reproduce, edit, publish, display, and distribute such content for business, support, promotional, legal, or operational purposes, subject to applicable law and our privacy practices.

14. Intellectual Property

All website content, including text, graphics, logos, images, product layouts, downloads, icons, branding, documents, and design elements, are owned by or licensed to Infinity ProTools India Private Limited unless otherwise stated.

You may access website content for your personal or internal business reference only. You must not reproduce, republish, distribute, modify, sell, license, or commercially exploit any content without prior written permission from us.

15. Cookies & Privacy

This website may use cookies and similar technologies to improve browsing experience, analyze traffic, remember user preferences, manage login sessions, and support website functionality. By continuing to use the website, you consent to such use in accordance with our Privacy Policy.

16. Third-Party Links & Services

This website may contain links to third-party websites, payment gateways, logistics providers, dealers, manufacturers, or other external platforms. Such links are provided for convenience only. We do not control and are not responsible for third-party content, policies, availability, pricing, or service quality.

Your interaction with any third-party platform shall be governed by that third party’s terms and policies.

17. Hyperlinking to Our Website

Certain organizations may link to our website without prior written approval if such linking is lawful, non-misleading, non-defamatory, and does not falsely imply sponsorship, endorsement, or association.

We reserve the right to request removal of any link to our website at any time. No use of our logo, brand name, trade identity, or artwork for linking or promotional use is allowed without prior written permission.

18. iFrames

You may not create frames around our webpages or use techniques that alter the visual presentation, branding, or appearance of our website without our prior written approval.

19. Disclaimer

The website and all information, materials, services, and content made available through it are provided on an “as is” and “as available” basis. While we try to maintain accurate and updated information, we do not guarantee uninterrupted access, complete accuracy, error-free operation, or continuous availability.

To the fullest extent permitted by applicable law, the Company disclaims all warranties, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement, except where such disclaimer is not legally permitted.

20. Limitation of Liability

To the maximum extent permitted by law, Infinity ProTools India Private Limited shall not be liable for any indirect, incidental, special, punitive, or consequential loss, including loss of profit, loss of data, loss of business, delay loss, goodwill loss, or business interruption arising from use of this website, products, or services.

In cases where liability cannot be excluded, our total liability shall be limited to the amount actually received by us for the relevant product or service giving rise to the claim.

21. Indemnity

You agree to indemnify, defend, and hold harmless the Company, its directors, employees, affiliates, agents, and representatives from and against claims, damages, losses, liabilities, costs, and expenses arising from your misuse of the website, violation of these terms, breach of applicable law, or infringement of any third-party rights.

22. Suspension & Termination

We may suspend, restrict, or terminate access to the website, cancel an order, or deactivate an account without prior notice if we reasonably believe there has been a breach of these terms, misuse of the platform, non-payment, fraud risk, or any conduct prejudicial to our business or legal interests.

23. Force Majeure

We shall not be responsible for failure or delay in performance caused by events beyond our reasonable control, including but not limited to natural calamities, fire, flood, war, labor disruption, pandemic, government restrictions, transport interruption, power failure, cyber incident, supplier delay, or logistics breakdown.

24. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any dispute arising out of or relating to the website, products, services, or these terms shall be subject to the exclusive jurisdiction of the competent courts at Pune, Maharashtra, unless otherwise agreed in writing.

25. Changes to These Terms

We may revise, update, amend, or replace these Terms & Conditions at any time by publishing the updated version on this website. Your continued use of the website after such revision shall constitute your acceptance of the revised terms.

26. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions shall continue in full force and effect.

27. Contact Us